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I had my storage unit auctioned off, afew years ago on the 2nd week of March! I originally opened a storage unit with a local, much smaller company callwd Storage Solutions, Sanford, ME....back in 2011, I had the unit for 6 years, I began falling behind off & on about...
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Company wrote 0 private or public responses to the review from Dec 03.
1.0
I didn't like
  • Very poor customer service
#1413878
I have 2 lockers and Prime just bought my facility. The day of purchase I spoke to new manager. Explained to her that this facility has raised their rates 3 times in the last few months. She assured me that Prime would not raise the prices. 2 weeks later I was locked...
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Company wrote 0 public responses to the review from Dec 01.
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Prime Storage Group - Very professional, and accommodating.

No problems at all! I give them a 10.
Company wrote 0 private or public responses to the review from Oct 15.
#1382591
I have rented storage units several times over the past 15 years. No matter the attitudes of the people at the front desk, you are dealing with a large company or a real estate investment trust. Unless that is you can find a locally owned facility as that is the only...
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Company wrote 0 private or public responses to the review from Jun 23.
#1287311
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Prime Storage Group - Charged late fees on 5th day grace period

The new owners of planet storge now prime storage my late fee is 15$ they are charging me 20$ i over paid girl she kept it I have a 5 day grace period they say im late on 5th day it's late on 6 th I called corperate nobody addressed my problem nobody called me to talk. My bin was broken into tgey never helped me this is Fairlesshills Pa
Company wrote 0 private or public responses to the review from May 14.
1.6
Details
Additional Services
Customer service
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
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Value for money
Warranty
#1255110
I have been with the previous storage company for 7 years. when prime storage bought them out I was never notified. my account was misplaced which I paid a late fee for. I was promised a notification BEFORE I was late. never received anything from them not once,...
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Company wrote 0 public responses to the review from Jan 06.
#1163546
I'm a loyal customer of 4 yrs. I have paid my bill in advance for yrs. On my last payment there manager told me I was paying towards Nov. So far I have been locked out of the gate an a late fee. I showed them the receipt where there employee noted Nov. Payment. They...
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Company wrote 0 public responses to the review from Oct 23, 2017.
Anonymous
Anonymous

Please send out the post

1.0
#1119354
Back in August 22, 2015 I had to put my furniture and belongings into storage at Prime Storage York, Maine since the apartment I was was renting for several years was being converted into a condo. Since my landlord knew I couldn't afford a condo he tripled the rent. I...
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Company wrote 0 public responses to the review from Oct 15, 2017.
York, Maine
#1115503
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Prime Storage Group - Greedy storage company in North Brunswick, NJ

$15 late fee at 5 days late. Then, $25 "pre-lien" fee at 14 days late, nine days later! Absurd charges on a $96/month unit! Will never recommend or use them again. I immediately closed out my account and will remove all belonging.
Company wrote 0 private or public responses to the review from Oct 02, 2017.
1.5
Details
Additional Services
Customer service
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Turnaround Time
Value for money
Warranty
#1109560
I BOUGHT A UNIT AT STORAGESTUFF.BID AUCTION AND FOUND DIFFERENT FAMILE'S PICTURES, GARBAGE, BILLS ETC. I FINALLY GOT THE GIRL WORKING AT THE FACILITY TO ADMITT THEY THROW LEFT BEHIND JUNK FROM OTHER UNITS INTO ONE AND AUCTION IT OFF! UN FREAKIN BELIEVABLE. ALL BECAUSE...
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Company wrote 0 public responses to the review from Mar 09, 2017.
1.0
I didn't like
  • Manipulation by this company
#1019025